Helpline

Speak to our helpline

Our helpline is here to support you with any aspect of living with a lung condition – whether you need practical advice, emotional support, or answers to health-related questions.

We have two dedicated teams ready to help:

• Our Helpline Advisors are trained to listen and support you with information on living well with a lung condition. They’ll take the time to understand your situation and talk through any social, lifestyle, financial or practical challenges you may be facing.
• Our Clinical Team includes respiratory nurses, a respiratory physiotherapist, and a dietitian. They can offer specialist advice on diagnosis, managing your condition and understanding treatment options. The  clinical team is available through a callback service, which our advisors can arrange for you.

Calls to our helpline are confidential. However, if you share something that raises a serious concern about your safety or the safety of others, we may need to share this with the appropriate services in line with our safeguarding policy.

We're here for anyone affected by a lung condition – including family members, friends, and carers – or if you're simply concerned about your lung health. You don’t have to face it alone.

How we can help?

Our team can listen to your concerns and provide advice about all aspects of living with a lung condition, including:

• Diagnosis – we can help you understand your diagnosis and start coming to terms with it.
• Symptom management – we offer guidance on managing symptoms such as breathlessness, sputum management and coughing, to help you to live more comfortably.
• Treatment information – our specialists can explain various treatment options, what to expect from them, and how to manage side effects to help you make informed decisions.
• Exercise and breathing techniques – our team can provide personalised plans to help you strengthen your lungs and improve your breathing.
• Emotional support – living with a lung condition can be challenging, both physically and emotionally. Our team is here to listen, provide reassurance, and signpost to other services that can help.
• Financial support – we can offer information on financial help you may be eligible for and guidance navigating the benefits system, so you can feel more in control of your finances.
• Access to resources – we can help you find and access local support groups, online resources, and other services that can assist you in your journey.
• Caregiver support – we understand that caring for someone with a lung condition can be demanding. Our support extends to caregivers, offering advice and resources to help you provide the best care possible for your loved one and look after yourself.

We don’t have access to your medical records, so you may need to go back to your health care team for answers to some questions. And we can't diagnose you or comment on the results of any test or investigations. If you have questions like this, you should talk to a local health care professional.

We can only provide advice on the treatment and management of conditions in the UK.
 

How to get in touch

Call us on 0300 222 5800

We'll give you as much time as you need to talk about what's important to you.  All calls cost no more than a local call from a landline or mobile and will be included in your call package.

We're available Monday to Friday, 9am-1pm and 2pm-5pm. 

We're closed on bank holidays and between Christmas and New Year, and we might occasionally be closed for short training periods to make sure we're offering you the most up-to-date advice.

We do record and monitor all calls for training and evaluation.  

Read our privacy policy.

Send us an email

Send an email

We'll aim to reply within 5 working days. We are unable to offer medical advice via email due to the complex nature of some of our enquiries, in this instance we will let you know the best way to contact us.

Support in other languages

If you'd like to speak with us in a language other than English, just give us a call and tell us your name, telephone number and the language you wish to speak in. We'll arrange for an interpreter to call you back.

Support for deaf, hard-of-hearing, and speech-impaired people

BT offers a free service called Relay that will help with calling and texting our helpline services where needed.  Please click here to read more about how to use Relay.

We love your feedback

At the end of your call, we might ask if you would be willing to provide feedback on the service we gave you. If you agree, someone will call you back to ask you some questions.

You can also let us know what you think of our helpline by sending an email to helpline@asthmaandlung.org.uk.

Your feedback is really important, as it means we can make sure we're offering the best possible service.